Work queue processors have different options available to help manage tasks, and the workload in their work queue Inbox.
To suspend a task in your queue:
If you are working on task, and need to wait for some other supporting document or task to take place, you can suspend the task. As a reminder, you assign a date for the task to be unsuspended, and active back in your queue. The system runs a job that unsuspends the task based on this date. You can also manually unsuspend a task.
Select the task to suspend
Select Tools > Work Queue Management > Suspend
Select the date, and time that the task will no longer be suspended.
Click OK.
The status of the task appears as paused.
To unsuspend a task in your queue:
Select the task to unsuspend
Select Tools > Work Queue Management > Unsuspend.
The status of the task appears as acquired.
To unassign and reassign a task in your queue:
Select the task to unassign.
Select Tools > Work Queue Management > Unassign.
The system returns the task to the work queue, and the status of the task appears as dormant until you reassign the task to another user.
Select Tools > Work Queue Management > Reassign.
Select a user to assign to the task.
Click OK.