Ensure the following prerequisites are met on the client machine:
Install JRE 1.7 or later.
Ensure that you install Microsoft .NET 4.5 or later. By default, Windows 8.1 and 10 has Microsoft .NET 4.5.
Ensure that you have administrator privileges to install Browser Helper Object (BHO).
If pop-up blocker is enabled, ensure that the Webtop URL is listed in the Exceptions list of pop-up blocker settings.
Disable the Enable Protected Mode option in Internet Options > Security>Local intranet.
Add the Webtop URL to Local intranet in Internet Options > Security > Local intranet > Sites
Enable the Enable third-party browser extensions option in Internet Options > Advanced > Browsing.
Enable the Automatically detect intranet network option in all zones in Internet Options > Security > Local intranet > Sites.
Disable the Display intranet sites in Compatibility View and Use Microsoft compatibility lists options.
Perform the following:
If EMC Documentum Webtop Browser Helper Object is already installed, you must uninstall by using Add/Remove Programs in Control Panel. You must have administrator privileges to uninstall.
Launch Internet Explorer and log in to Webtop.
When prompted to install the content transfer browser extension, click Install.
Click Run and install BHO.
After the installation, click Tools > Manage add-ons.
Verify the status of OpenText Documentum Webtop Helper Object. If the status is not enabled, enable it manually.
Restart the browser and log in to Webtop.
If prompted to install native client, click Install.
Click Run and install the native client application.
Restart the browser and log in to Webtop.
You can now perform all the content transfer operations.